Refund policy
What you can return
We accept exchanges or store credit within 30 days of delivery with a valid invoice. Items must be unused, unopened, in original packaging, and in resellable condition. Final-sale items and custom/special orders aren’t eligible for return.
No restocking or return processing fees.
How to start a return
Email customerservice@waxwax.com with your order number and the item(s) you’d like to return.
We’ll reply with instructions. If your item is incorrect or faulty, we’ll issue a prepaid return label. For non-defective returns (change of mind, wrong item ordered), you may use your own trackable carrier.
Return address (U.S.)
Wax Wax LLC – Returns
18117 Biscayne Boulevard, 4030, Aventura, FL 33160, United States
Warmers & defects
If your wax warmer has a manufacturing defect reported within 30 days of delivery, you’re eligible for a full refund and we provide a prepaid label.
Defects reported after 30 days (within 1 year) are eligible for exchange for the same model.
Dents or damage caused by mishandling aren’t considered manufacturing defects.
Do not attempt repairs—contact us first.
For incorrect or faulty items, we cover return shipping costs. For non-defective returns, customer pays return shipping. Original outbound shipping is non-refundable once shipped.
Packaging & timing
Pack returns securely in the original packaging. Return labels we issue are valid for 14 days. Please allow up to 30 days after our warehouse receives your return for inspection and processing.
Hygiene & safety
We cannot accept opened/used products or empty containers for return, due to hygiene and safety standards.
Who can return
Our products are designed for licensed professionals; however, any eligible purchase made on waxwax.com may be returned under this policy.
If you paid with Klarna
After you ship your return, report the return in the Klarna app (with tracking) and Klarna will pause your payments while the return is processed.
Questions
Email customerservice@waxwax.com and we’ll be happy to help.