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Privacy Policy


Privacy Policy

Last Updated: November 10, 2024

Thank you for choosing to be part of our community at Wax Wax Corporation (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices with regards to your personal information, please contact us at customerservice@waxwax.com.

When you visit our website https://www.waxwax.com/, and use our services, you trust us with your personal information. We take your privacy very seriously. This privacy notice explains what information we collect, how we use it, and what rights you have. Please read this policy carefully; if you do not agree with any terms, discontinue use of our Sites and services.

This privacy policy applies to all information collected through our website, and any related services, sales, marketing, or events (collectively referred to as the “Sites”).

1. What Information Do We Collect?

We collect various types of personal information when you interact with our Sites, including:

Personal Information You Provide:
When registering, making purchases, signing up for SMS notifications, or contacting us, we collect personal information, such as your name, contact details, address, phone number, and payment information. The information collected depends on the interaction, choices you make, and the products or features you use.

When you subscribe to Wax Wax text notifications, you consent to receive automated marketing messages about our products and services. These messages may use automatic dialing systems or other technology, and you can opt-out by texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.

Technical and Usage Information:
We automatically collect certain information when you visit our Sites, such as your IP address, device and browser characteristics, and usage data. This helps maintain site security and improve user experience.

Additional Sources:
We may collect data from external sources like public databases, marketing partners, and social media, which may include information like social media profile details and search results. All personal data provided must be accurate, complete, and updated.

2. How Do We Use Your Information?

We process personal information for legitimate business interests, legal compliance, and with your consent. Key uses include:

  • Facilitating account creation and managing orders.
  • Sending promotional and transactional communications.
  • Providing customer support and responding to inquiries.
  • Improving our Sites, products, and services through data analysis.
  • Enforcing our terms and responding to legal requests.

If you link your account to third-party accounts, we use the information to streamline account creation and login. You may opt out of marketing emails anytime, but service-related communications will continue as necessary for your account administration.

3. SMS Marketing Communications

By opting in to SMS notifications, you agree to receive text messages about our products, promotions, and services. These messages are automated and may be sent using an automatic dialing system. Message and data rates may apply, depending on your mobile plan. You may unsubscribe at any time by replying “STOP” or contacting us.

Data Collection and Usage for SMS Marketing:
We collect your phone number, IP address, and SMS engagement data to improve customer experience. This data is strictly for SMS communications and is not shared with third parties outside of our service providers.

Your Rights and Choices:
Opt-out of SMS messages by replying “STOP” or contacting us at customerservice@waxwax.com. For questions about your data or opt-out options, please reach out.

4. Will Your Information Be Shared With Anyone?

We share information only in specific circumstances:

  • Service Providers: We partner with Stripe, Klaviyo, and WooCommerce for payment processing, email and SMS marketing, data analysis, and website hosting. They access only the necessary information to perform their services.
  • Legal Compliance: We may disclose information as required by law or to protect our rights, privacy, safety, or property.

We do not sell your personal information to third parties.

5. How Do We Keep Your Information Safe?

We have implemented technical and organizational measures to protect your personal information. However, no transmission over the internet is entirely secure, so we cannot guarantee absolute security. Access our services in a secure environment to further protect your data.

6. Cookie Policy

We use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and deliver personalized content. For further information on how we use cookies and your options, please review our Cookie Policy.

7. How Long Do We Keep Your Information?

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as legally required. When no longer needed, we securely delete or anonymize it.

8. Do We Collect Information From Minors?

Our Sites are not directed at individuals under 18. We do not knowingly collect information from minors. If we discover any data from users under 18, we will promptly delete it. Contact us if you are aware of any such data at customerservice@waxwax.com.

9. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information:

  • Access and Correction: Request access to or correction of your data.
  • Opt-Out: Opt out of promotional emails through unsubscribe links, and SMS messages by replying “STOP” or contacting customerservice@waxwax.com.
  • Deletion: Request deletion of your data, where legally permitted.

For California residents, you have additional rights under the California “Shine The Light” law. You can request information about disclosures of personal information for direct marketing purposes or request the removal of publicly posted data. Contact us for such requests.

10. Do-Not-Track Features

We currently do not respond to DNT signals. If a standard for online tracking is established, we will update this policy accordingly.

11. Changes to This Policy

We may update this policy periodically. Changes will be posted here with an updated date. Significant changes may also be communicated directly.

Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at:

Email: customerservice@waxwax.com
Address: 7025 NW 7 Ave, Miami, FL 33150

Effective Date: November 10, 2024

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